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ARIA - Regione Lombardia: Successfully Drive the Digital Transformation of Public Services
ARIA - Regione Lombardia: Successfully Drive the Digital Transformation of Public Services
Challenges
- Successfully drive the digital transformation of the Lombardia Regional Government
- Creation of a services catalog and an EA Competence Center
- Ability to solve problems and analyze incidents
Results
- Mapping of Business processes linked to applications and infrastructure thanks to a solid EA model based on TOGAF®
- Implementation of a single platform, decentralizing the entry of information concerning the application landscape
- Knowledge sharing with all stakeholders via the intranet portal: maps, reports, etc.
Successfully drive the digital transformation of public services
Established in 1981, ARIA (www.ariaspa.it) is an IT service organization managed and coordinated by the Lombardy Regional Government, which has for many years been committed to a plan to digitize all activities and services provided. ARIA deals with projects such as:
Customer
ARIA
Manni Group Improves Decision Making and Operational Efficiency Through an Integrated Approach
Manni Group Improves Decision Making and Operational Efficiency Through an Integrated Approach
Challenges
- Breaking silos and improving communication between the different legal entities of the group
- Implementing a modern approach to internal control assessment and risk management
- Creating a shared repository to ensure visibility on controls and assessments
- Reducing the time of control activities
Results
- Standardization of risk and control processes
- Optimization of communication between functions
- Process automation
The size of Manni Group Holding, with a global presence in several countries, requires an integrated method for assessing risks and controls. Internal audit activities only began in 2016, replacing what was previously called "management control" and thus creating the Internal Audit function, which did not exist before. The latter is one of the reasons why the methodology used by the group presented various difficulties.
Customer
Manni Group
Headquarter
Verona, Italy
Edison Energia - Increase Visibility and Collaboration Through an Efficient Process Mapping Program
Edison Energia - Increase Visibility and Collaboration Through an Efficient Process Mapping Program
Challenges
- Management of organizational changes
- Process mapping
- Create a process-oriented culture
- Design of an efficient, end-to-end customer experience
Results
- Set up a shared information repository with internal stakeholders
- Ability to incorporate organizational changes quickly
- Support the business for the development of new projects
An interview with Cristina Macchi, Quality, Compliance & Processes Manager at EDISON ENERGIA
The Quality, Compliance & Processes function of the Gas&Power Market Division of Edison supports the business in defining, updating, and formalizing processes. Looking back over our long experience in process mapping, the three key pillars have been business needs and development, instruments, and people.
Customer
Edison Energia
Headquarter
Italy