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Crédit Agricole Cards & Payments Defines a New Products and Services Offering Using a Process Repository
Crédit Agricole Cards & Payments Defines a New Products and Services Offering Using a Process Repository
Challenges
- Identify and better understand the business processes related to the new products and services offer
Results
- Optimized processes to create a more customer-centric environment
- A repository of business processes shared and used by stakeholders, especially in defining and upgrading the new offer
What challenges did you encounter that led to modeling CACP's processes?
Three factors acted as the catalyst for this. First, the compliance environment and new payment options considerably changed the circumstances of our core business. For example, creating the SEPA area (Single Euro Payments Area) aims to harmonize the means of payment in the Eurozone.
Customer
Crédit Agricole Payment Services
Headquarter
Guyancourt, France
B2V: Implementation of a Governance, Risk and Compliance Tool
B2V: Implementation of a Governance, Risk and Compliance Tool
Challenges
- Develop a corporate culture that supports internal control by establishing tool-based practices.
- Set up data repository shared by Internal control, audit, and organization
- Improve risk control across the organization
Results
- Greater productivity in preparing and producing deliverables specific to the internal control and audit functions
- Increased respect for these functions as a result of delivering high-quality and reliable information
- Better communication within the company concerning internal control procedures
B2V wanted to change its approach to internal control, moving from separate lists of risks that were long and difficult to use to a centralized process. The new approach would give the organization more excellent command of internal control practices by operations teams, managers, and executives.
The new management priority was prioritizing risks, especially the major ones, to reduce their impact on the organization.
Customer
B2V
Headquarter
Courbevoie, France
Naval Group Implements a High-Performance Quality Management System
Naval Group Implements a High-Performance Quality Management System
Challenges
- Simplify and standardize processes
- Facilitate access to process information
- Secure involvement of people concerned
- Reinforce efficiency of process management
Results
- Business processes simplification
- Enhanced operational efficiency
- Better process control and execution
Implement a high-performance quality management system
Naval Group is Europe's leading provider of naval defense systems and services. The company generated €3.6 billion in revenue in 2018 and had 14,860 employees at year-end.
Customer
Naval Group
Headquarter
Paris, France
Bordeaux Métropole - Successful Transformation of Integrated Information Systems With EA
Bordeaux Métropole - Successful Transformation of Integrated Information Systems With EA
Challenges
- Share knowledge and pool information with the entire IT department
- Rationalize the computer park and anticipate its evolution trajectories
- Create a common IS culture
Results
- Better IS knowledge: Applications, Technologies, Stakeholders, Suppliers
- Implementation of a single platform decentralizing the entry of information concerning the application landscape
- Knowledge sharing with all stakeholders via the intranet portal: maps, reports, etc.
Capitalize on knowledge of Information Systems to drive business transformation.
Bordeaux Métropole (formerly the Urban Community of Bordeaux) is a Public Establishment for Intermunicipal Cooperation (EPCI), which brings together 28 municipalities spread over both banks of the Garonne, covering nearly 750,000 constituents. The 2014 law governing the creation of metropolitan areas in France aimed to pool shared services (Finance, HR, IS, etc.) under the responsibility of local authorities.
Customer
Bordeaux Métropole
Headquarter
Bordeaux, France
Modernizing IS and Mapping Data Within a French Central Administration
Modernizing IS and Mapping Data Within a French Central Administration
Challenges
- Identification and definition of major business concepts
- Modeling of the concepts of the different domains of business information
- Highlighting the links between business concepts and their implementation in IS databases
Results
- Full visibility of the concepts of the different areas of business information and the links between the data
- Implementation of a single platform for all stakeholders
- Data governance and implementation of an internal framework to optimize the quality and use of data
First challenge: identify business concepts via a collaborative tool
As part of the modernization and transformation of Government information systems, the State Administration Department launched an IS transformation process in 2015. In this context, the department responsible for the administration, change, and data governance of information systems, started a data mapping exercise.
AG2R La Mondiale - How a French Insurer Enhances IT Governance
AG2R La Mondiale - How a French Insurer Enhances IT Governance
Challenges
- Enhance and streamline the company's IT governance
- Leverage the applications mapping to improve IT system transformation projects
- Facilitate information sharing and collaboration among business-lines stakeholders
Results
- A clear, comprehensive view of the company's application portfolio
- Fast, well-structured integration of new IT projects
- A repository of consistent, coherent, and regularly-updated information
Interview with Jean-Pierre Peignier, Head of IT Repositories, AG2R LA MONDIALE
What were the main steps of your project?
We started working with Bizzdesign in 2000 under an initiative to begin mapping our enterprise applications. Two years later, we added business process mapping, which until then had been managed using software that was part of the quality management system we implemented for our ISO 9000/2000 certification.
Customer
AG2R LA MONDIALE
Headquarter
Lille, France