Lean for Services

BiZZdesign has experience, knowledge and a vision on implementing Lean Management at Service organizations. Besides applying the Lean techniques, establishing a Lean culture is also key to success.

Lean for Services

Lean Management (Lean) is getting more and more popular. The method was developed in the industry, but has proven to be very powerful for service organizations as well.

In production organizations the processes are tangible and product and material flows are clearly visible. Service organizations do not process materials, they mainly process information. The customer is also involved in, and sometimes part of, the process. So when applying Lean in Service organizations some translation is needed to be successful.

Opportunities for Lean

If we look at service organizations, we usually see lots of opportunities for improvement. They all face challenges like customer focus, quality and processing speed. Lean offers easy to use, common sense techniques to remove waste and streamline processes.

Typical challenges for Service organizations:

Focus on customer value
Focus on processes
Deploying effective KPI (Key Performance Indicator) systems
Motivate employees to deliver quality
Get rid of complexity: complex systems, structures, services and processes

Lean techniques help organizations to restore focus and to improve performance. Becoming successful in Lean is not only about applying the Lean techniques, but also about involving people and establishing a Lean culture.

The Lean culture

In production environments, employees are often proud of the product they make. In general, we find less pride in service-oriented organizations. Lean improves the insight of people in their organization. Insight in services, processes, value and customers. By involving people in Lean projects and challenging them to make things better, pride will be evoked.

Successful Lean organizations apply the methods in all layers of the company. Everybody, from top to bottom, is involved in the primary process. The customer is on everyones radar. There is a drive to do the work a little bit better every day. Lean is part of the culture.

BiZZdesign Lean approach for Services

BiZZdesign has a long experience in making Service organizations perform better. With our roots in Business Process Management, it is our specialty to visualize, analyze and improve processes. The Lean Management philosophy and techniques fit perfectly in this approach. BPM effectively supports and enables the application of Lean techniques. BiZZdesign is appreciated for lasting results and for making organizations and people stronger. Our integrated solutions with consultancy, tools and training are unique and have proven to be very powerful.